Q:  Do I need and appointment or can I just come in?

A:  Appointments are required for general illness or health exams.  Please call us at 425-486-9000 to make an appointment.  We also gladly handle same-day urgent care or emergency appointments.  Please call our office so we can be prepared upon your arrival. 

Q:  Do you provide boarding?

A:  YES!  We have a newly expanded boarding area on the same premises, but completely separate from our hospital area.  We are happy to board your exotic pets but do require a recent health examination  (performed by one of our doctors in the previous 12 months with no significant changes in health status.)  We are also able to board exotic animals needing special medical care.  Please call ahead for reservations. 

Q:  How much is an appointment for my sick animal going to cost?

A:  Our initial examination fee is currently $45.70.  If you come in for an emergency appointment during or after business hours you will also be charged an emergency fee.  During the initial exam we will decide on the best course of action for your pet's situation.  If your pet requires additional testing or treatment we will provide you with a written estimate of expected charges.  To the extent possible we will work with you to stay within your budget while providing your pet with the best care available.   

Q:  I found an injured wild animal.  Can you come to my house to pick it up?

A:  Please first call PAWS wildlife hospital in Lynnwood at 425-787-2500.  If PAWS is unable to take it in we may be able to treat it at our hospital on a case by case basis.  We are not able to come to your location to pick up wildlife. 

Q:  It says a doctor is available 24 hours a day for emergencies.  How does that work?

A:  If your exotic pet is experiencing an after hours emergency please call our office at 425-486-9000.  Do not leave an after hours emergency message on our office voicemail.  The office voicemail message will give you the phone number for the doctor on call.           

Q:  You haven't seen my bird before, can I bring it in just to have its wings or nails clipped?

A:  Many birds and other animals become stressed out while having their wings or nails clipped.  Stress can be deadly for unhealthy animals.  Therefore, we require a recent health examination on file for each of our patients before clipping their wings or nails.  Please call us for current exam pricing and to schedule an appointment. 

Q:  My bird has been fluffed and sitting on the bottom of the cage for the last few days.  What is wrong with it?

A:  It is not possible for us to diagnose an illness over the phone.  Many exotic animal species hide their symptoms until they are too sick to hide them anymore.  If your bird is visibly sick then chances are it is very sick.  Please call us so we can start treatment as soon as possible.